Returns / Refund Policy:

We accept unopened, unused items, within 7 working days from delivery/collection.

We do not accept responsibility for the return postage fee unless your order has arrived damaged, faulty or incorrect.

Only once we receive the returned items, and inspect the goods, can we issue your refund. Please note that the original delivery fee of sending the goods to you cannot be refunded.


Prices & Currency:

All items are priced in South African Rands (ZAR). Payment must be made before any parcels are sent off. Please allow 3 working days for dispatch.


Shipping for Local Orders:

  • Collection from one of our physical collection points in Cape Town - no charge. The areas for office hours collection are Cape Town Airport and Lansdowne. After hours collection is in Thornton.
  • Courier - if your order is over the value of R350.00, courier is free. You must supply a physical address (not a P.O. Box) and a number to be contacted on during delivery hours. Please double-check that your address is correct as, if after two delivery attempts, we are unable to reach you - the order will be returned to us and checked back into stock. We will then refund your payment minus a R50 stock-processing fee. Please note that the original delivery fee will not be refunded.
  • For orders under R350, the cost is R59 for door-to-door delivery.

After dispatch, delivery usually takes one working day, but unfortunately this is an estimate and not a guaranteed time. Parcels are sent via overnight courier, and each parcel has a tracking number which we will email you once we have sent your parcel off.


Payment:

There are two payment options:

1) Electronic Funds Transfer (EFT). If you select this option, our banking details will be provided after checkout. Please use the Reference Number on your invoice as your banking reference, and send through proof of payment as directed.

2) Payfast. PayFast accepts payments in a variety of ways. You can use your credit card (Visa and MasterCard), Instant EFT (bank transfers to any of SA's four biggest banks that get instantly verified) and Ukash. Please visit the PayFast website for information. Please note that your credit card will need to be 3D Secure. Please visit your bank for more information.