Shipping, Refunds & Returns

Shipping for Local Orders (South Africa):

  • Courier – if your order is over the value of R400.00, courier is free. You must supply a physical address (not a P.O. Box) and a number to be contacted on during delivery hours. Please double-check that your address is correct as, if after two delivery attempts, we are unable to reach you – the order will be returned to us and checked back into stock. We will then refund your payment minus a R50 stock-processing fee. Please note that the original delivery fee will not be refunded.
  • For orders under R400, the cost is R69 for door-to-door delivery.

After dispatch, delivery usually takes one to two working days, but unfortunately this is an estimate and not a guaranteed time. Parcels are sent via overnight courier, and each parcel has a tracking number which we will email you once we have sent your parcel off.

Shipping to Namibia

Standard flat postal rates are available for shipping your order to Namibia. If you wish to pay for a courier, or want to send a friend or your own courier to collect your order, please contact us.

Payments:

There are two payment options:

1) Electronic Funds Transfer (EFT). If you select this option, our banking details will be provided after checkout. Please use the Reference Number on your invoice as your banking reference, and send through proof of payment as directed.

2) Payfast. PayFast accepts payments in a variety of ways. You can use your credit card (Visa and MasterCard), Instant EFT (bank transfers to any of SA’s four biggest banks that get instantly verified) and Ukash. Please visit the PayFast website for information. Please note that your credit card will need to be 3D Secure. Please visit your bank for more information.

Returns / Refund Policy:

Not happy with our product? Email us within 30 days of receiving delivery to arrange your refund. We believe in our product and feel confident to offer you a 30-day money back guarantee.

Occasionally a faulty pouch might slip through our scrutiny process, or you might find that your purchased pouches are not what you expected.

Prices & Currency:

All items are priced in South African Rands (ZAR). Payment must be made before any parcels are sent off. Please allow 2 working days for dispatch.

Other

We use a trusted courier company to make deliveries. We do not take responsibility for parcels that are “lost” if there is sufficient proof of delivery.